Terms & Conditions

These terms and conditions cover two things: how you may use this website, and the terms that apply when you buy a survey, product or installation from Cotswold Conservatories ("we", "us", "our"). Please read them alongside our Privacy Policy and Cookie Policy. If you disagree with any part of these terms, please do not use this website or place an order with us.

1. Use of this website

The content of this website is for general information only and may change without notice. We do not guarantee that it is accurate, complete or up to date, and we exclude liability for any errors or omissions to the fullest extent permitted by law. Using any information on this site is at your own risk — it is your responsibility to check that any product, service or advice meets your specific requirements before relying on it.

The design, layout, text, graphics and other material on this website belong to us or our licensors. You may view and print pages for your own personal use, but you may not reproduce, republish or distribute any part of this site for commercial purposes without our written permission. Trademarks reproduced on this website that are not ours are acknowledged as belonging to their respective owners. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may link to other websites for your convenience. A link does not mean we endorse that website, and we are not responsible for its content or how it handles your information.

2. Quotations and placing an order

• Quotations are based on the information, measurements and access available to us at the time of survey and are valid for 30 days unless stated otherwise.
• A contract is formed once you accept a quotation in writing (including by email) or sign our order form, and we confirm acceptance.
• Prices include VAT at the rate applicable on the date of the order unless stated otherwise. If the rate of VAT changes between order and completion, we will adjust the price accordingly.
• Any changes you request after the order is placed (products, sizes, specification, access, or additional building work) may affect the price and the completion date; we will confirm any change in writing before carrying it out.

3. Price and payment

• Payment terms (deposit, interim and final payment amounts and timing) are set out on your individual quotation or order form.
• Where a deposit is requested, it secures your survey slot, order with our suppliers and installation date. Materials are ordered once any deposit and required measurements are confirmed.
• The balance is due on completion of installation unless a different schedule is agreed in writing (for example for staged projects such as extensions).
• If you have arranged finance through a third-party provider, that provider's own terms and credit agreement apply to the finance itself; our contract with you covers the supply and installation of the goods and services.
• We accept the payment methods stated on your order form. Late payment may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers, or a reasonable administration charge for consumer customers, as set out in your order documentation.

4. Your right to cancel (consumers)

If you are a consumer (buying for personal, non-business use) and you place your order away from our showroom — for example following a home visit or an order made by phone, email or online — the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-calendar-day cooling-off period starting the day after you place your order, during which you may cancel for any reason and receive a full refund of any deposit paid.

• To cancel within this period, tell us clearly in writing — by email, letter or using the cancellation details on your order form — before the 14 days end. You do not need a reason.
• If you ask us to begin work (such as ordering bespoke materials or starting a survey) before the 14 days have ended, you can request this in writing; you will then be liable for a reasonable amount reflecting the work carried out and materials committed up to the point you cancel.
• This cancellation right does not apply to orders placed and agreed entirely at our showroom, and does not affect your other statutory rights, including your rights under the Consumer Rights Act 2015 if goods or installation work turn out to be faulty or not as described.

5. Access, permissions and site preparation

• You are responsible for obtaining any planning permission, listed building consent, party wall agreement or lease consent required for your project before installation begins, unless we have expressly agreed in writing to arrange this on your behalf. We can advise on typical requirements but the legal responsibility to obtain consent sits with the property owner.
• Where building regulations approval applies (for example to extensions, some replacement roofs and structural openings), this is handled through FENSA self-certification for eligible window and door installations, or building control notification for other work, as confirmed on your order.
• You agree to provide safe and reasonable access to the work area, clear it of furniture, fixtures and vehicles as requested, and ensure pets and children are kept away from the work area for their safety. Additional charges may apply if our team cannot gain access on the agreed date through no fault of ours.

6. Installation dates and delays

We will give you an estimated survey and installation date, but dates are estimates, not guaranteed fixed dates, because they can be affected by manufacturing lead times, weather, access, or matters outside our reasonable control (see section 11). We will tell you as soon as reasonably possible if a date needs to change and agree a new date with you.

7. Ownership of goods

Ownership of any products supplied passes to you once we have received payment in full. Until then, products remain our property even if they have been delivered to, or fitted at, your property, and we may recover them if payment is not made in accordance with the agreed terms.

8. Guarantees and aftercare

• Products and installation work carried out by us are covered by the guarantee stated on your order form (currently up to 10 years on eligible products, terms and conditions apply), in addition to your statutory rights.
• Where an Insurance Backed Guarantee is included, we will provide the relevant certificate on completion; this protects your guarantee in the event we are unable to trade.
• Guarantees cover manufacturing and installation defects. They do not cover damage caused by misuse, accident, alterations by others, normal wear and tear, or failure to carry out routine maintenance described in your handover documentation.
• Window and door installations that fall within scope are notified through FENSA, giving you an independent FENSA certificate confirming the work meets building regulations.
• If you believe there is a defect, contact us using the details above as soon as reasonably possible so we can inspect and, where the guarantee applies, put it right.

9. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under English law.

Subject to that, we are not liable for indirect or consequential losses, or for losses that were not reasonably foreseeable when the contract was made. Where you are a consumer, this does not affect your statutory rights under the Consumer Rights Act 2015. Where you are a business customer, our total liability under a contract is limited to the price paid for the relevant goods or services, except as set out above.

10. Complaints

If something is not right, please contact us first using the details above so we can put it right — most issues are resolved quickly this way. If we cannot resolve a complaint between us, and the work is covered by FENSA or a trade body we belong to, you may be able to use their independent conciliation or dispute resolution service; details will be provided on request or are available from the relevant body's website.

11. Circumstances beyond our control

We are not responsible for delay or failure to perform our obligations caused by events outside our reasonable control, including extreme weather, strikes, supplier or manufacturing delays, and shortages of materials. We will let you know as soon as possible and take reasonable steps to minimise the impact.

12. Governing law

These terms, and any contract formed with us, are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also be able to bring a claim in your local courts.

13. Changes to these terms

We may update these terms from time to time to reflect changes in our services or the law. The date at the top of this page shows when it was last revised. Changes do not affect orders already accepted under a previous version of these terms.

14. How to contact us

Cotswold Conservatories
18 Surrey Avenue, Cheltenham, Gloucestershire GL51 8DG
Showroom: Unit 4, Burley Fields Lake, Leckhampton Lane, Cheltenham GL51 4XT
Email: hello@cotswoldconservatories.co.uk
Telephone: 01242 706965